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UA Europe Conference, 4-5 June, Southampton, UK

The Conference for
Software User Assistance
Professionals

Produced by:

   UA Europe logo

in association with:

WritersUA logo

UA Europe Conference, 4-5 June, Southampton, UK

Conference Speakers

Photograph of Thomas Bro-Rasmussen
Thomas
Bro-Rasmussen
Photograph of Priscilla Buckley
Priscilla
Buckley
Photograph of Colette Clenaghan
Colette
Clenaghan
Photograph of Matthew Ellison
Matthew
Ellison
Photograph of Juliette Fleming
Juliette
Fleming
Photograph of Leah Guren
Leah
Guren
Photograph of Rachel Johnston
Rachel
Johnston
Photograph of Pawel Kowaluk
Pawel
Kowaluk
Photograph of Steve Krug
Steve
Krug
Photograph of Kimberley Nolder
Kimberley
Nolder
Photograph of Ulrike Parson
Ulrike
Parson
Photograph of Mattias Sander
Mattias
Sander
Photograph of Dr Tony Self
Tony
Self
Photograph of Paula R. Stern
Paula R.
Stern
Photograph of David Stula
David
Stula
Photograph of Agnieszka Tkaczyk
Agnieszka
Tkaczyk
Photograph of Thomas Bro-Rasmussen
Thomas
Bro-Rasmussen
Photograph of Priscilla Buckley
Priscilla
Buckley
Photograph of Colette Clenaghan
Colette
Clenaghan
Photograph of Matthew Ellison
Matthew
Ellison
Photograph of Juliette Fleming
Juliette
Fleming
Photograph of Leah Guren
Leah
Guren
Photograph of Rachel Johnston
Rachel
Johnston
Photograph of Pawel Kowaluk
Pawel
Kowaluk
Photograph of Steve Krug
Steve
Krug
Photograph of Kimberley Nolder
Kimberley
Nolder
Photograph of Ulrike Parson
Ulrike
Parson
Photograph of Mattias Sander
Mattias
Sander
Photograph of Dr Tony Self
Tony
Self
Photograph of Paula R. Stern
Paula R.
Stern
Photograph of David Stula
David
Stula
Photograph of Agnieszka Tkaczyk
Agnieszka
Tkaczyk

 

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Thomas Bro-Rasmussen (GN Otometrics)

Photograph of Thomas Bro-Rasmussen

Based in Denmark, Thomas is currently Localization Manager at GN Otometrics. He has more than 20 years of experience as a consultant on assignments relating to user assistance and single sourcing. His expertise covers a wide-ranging portfolio of tools, including products from Corel, Adobe, Madcap Software, Quadralay, and others. He is highly experienced in dealing with the "loose ends" that are needed to comply to a successful production environment, where deadlines have to be met and quality has to be maintained. Thomas has an M.Sc in Science and Human Physiology, but has devoted his working career to help people with their "computer problems".

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Priscilla Buckley (SAP)

Photograph of Priscilla Buckley

Based in the south of France, Priscilla is a Knowledge Architect at SAP. Her two main hats are overseeing and communicating about the evolution of SAP's IXIASOFT DITA CMS environment, and helping to design the vision for next-generation UA.

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Colette Clenaghan (NCR)

Photograph of Colette Clenaghan

Colette has been working at NCR FSG Ltd for more than a decade as a technical author, having moved into technical documentation by a circuitous route of teaching, programming and freelance writing. Her goal is clear and unambiguous communication. Colette's focus is to keep in mind the user who sometimes disappears from view in the technological hurly burly of software development.

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Matthew Ellison (UA Europe)

Photograph of Matthew Ellison

Matthew has over 25 years of experience as a user assistance professional in the software industry. Much of this time was spent managing a team of writers and trainers at a UK-based consultancy company, before enjoying a period in the US as Director of the WritersUA Conference.

Matthew has been a highly rated and respected speaker at conferences and training events throughout the world since 1997, and has covered a diverse range of topics from context-sensitive Help, to the Spice Girls! He now runs UA Europe, an independent UK-based training and consulting company that specialises in user assistance design and technology.

Matthew holds a B.Sc. in Electronic Engineering and a Post-Graduate Certificate of Education from Bristol University in the UK. In 2009 he was the winner of the prestigious Horace Hockley award that is presented annually by the Institute of Scientific and Technical Communicators (ISTC). In addition to his various consulting assignments for UA Europe, Matthew has been a visiting lecturer on the MA Technical Communication course at Portsmouth University. He is an Adobe Community Professional, and a certified instructor for MadCap Flare and EC Software's Help & Manual.

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Juliette Fleming (Oracle)

Photograph of Juliette Fleming

Juliette has worked in information development for more than 20 years. She currently works on user assistance for Oracle Applications Cloud, including design of the help system, and standards for help content.

 

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Leah Guren (Cow TC)

Photograph of Leah Guren

Leah is the owner/operator of Cow TC. She has been active in the field of technical communication since 1980 as a writer, manager, and consultant. She now devotes her time to consulting on content development and usability, and teaching courses and workshops in technical communication internationally. Her clients include some of the top high-tech and biotech companies, including Intel, IBM, Microsoft, Johnson & Johnson, RAD, Cisco, Given Imaging, and Rambam Medical Center. Leah is an internationally-recognized speaker in the field of technical communication and is a Fellow in STC (Society for Technical Communication).

 

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Rachel Johnston (Mekon)

Photograph of Rachel Johnston

Rachel Johnston is a consultant for Mekon, helping businesses to negotiate the changing landscape of information development and modernise their content while keeping their sanity.

As a former technical writer with over ten years’ experience she’s still close to the profession and understands the challenges facing documentation teams. Rachel regularly works with authors on the ground to understand the change management, workflow and training needs involved in the move to structured authoring. She has written content for the NHS, Expert-24 (medical algorithms) and Infor, one of the world’s largest ERP providers, but also Openbravo (ERP), Donovan Data Systems, and SurfControl.

 

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Pawel Kowaluk (Motorola Solutions)

Photograph of Pawel Kowaluk

Pawel Kowaluk is an innovator in the field of technical communication. Working as project manager at Motorola Solutions Inc. in Krakow, Poland, overseeing the creation of new learning products as well as the upgrade of tools and processes. Pawel is also the co-founder of soap! technical communication and a board member at ITCQF. He is dedicated to pursuing new paths in technical communication and developing the scene in Poland.

 

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Steve Krug (Advanced Common Sensesm)

Photograph of Steve Krug

Steve Krug (pronounced “kroog”) is best known as the author of Don’t Make Me Think: A Common Sense Approach to Web Usability, now in its third edition with over 400,000 copies in print. Ten years later, he finally gathered enough energy to write another one: the usability testing handbook Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems.

The books were based on the 20+ years he’s spent as a usability consultant for a wide variety of clients like Apple, Bloomberg.com, Lexus.com, NPR, the International Monetary Fund, and many others.

His consulting firm, Advanced Common Sense (“just me and a few well-placed mirrors”) is based in Chestnut Hill, MA. Steve currently spends most of his time teaching usability workshops, consulting, and watching old episodes of Law and Order.

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Kimberley Nolder (AppNexus)

Photograph of Kimberley Nolder

Kimberley has worked as a Technical Writer in the software industry for 15 years. A graduate of the University of South Florida, Kimberley holds a B.A. in English with a concentration in Professional and Technical Writing. Most of her career has been spent writing about software in the media field for companies such as Nielsen and 24/7 Media. Her current professional home is with AppNexus. She has also volunteered her time as President of the Student Society for Technical Communication at USF and as Area Program Coordinator at the Suncoast Society for Technical Communication.

With a career that started in marine biology, her path of writing about software has been peppered with publishing articles and interviews about musicians and actors, a half-written novel, and navigating the transition from living in Florida to her home town in New Jersey (which is close to Philadelphia).

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Mattias Sander (SimCorp)

Photograph of Mattias Sander

Mattias is a technical communicator in the financial services industry, with a background in engineering. He thrives on creating simple and pragmatic solutions to big and complex problems and enjoys combining his technical skills with his passion for technical communication.

Mattias holds a M. Sc. in Industrial Engineering and Management from the Faculty of Engineering at Lund University and has five years of experience in writing software documentation for one of the world's leading investment management systems. His solid technical foundation and his strong writing and design skills allow Mattias to develop high-quality technical information which is easy to use, easy to understand, and easy to find—and even easy to create, thanks to a little bit of easy programming.

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Ulrike Parson (parson AG)

Photograph of Ulrike Parson

Ulrike is the CEO of parson AG, which is based in Hamburg, Germany. She looks back on almost 20 years of professional experience in technical writing. She is specialized in writing documentation for software engineers, agile project management, and consulting for knowledge management and XML-based authoring. The clients of parson include international and regional companies from various branches, such as software development, semiconductors, logistics, education, and healthcare.

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Dr Tony Self (HyperWrite)

Photograph of Dr. Tony Self

Based in Melbourne, Australia, Dr Tony Self has over 30 years of experience as a technical communicator. For over 20 years, Tony has worked in the areas of online help systems, computer-based training, and electronic documents.

In 1993, he founded HyperWrite, a company providing training and consultancy in structured authoring, Help systems, DITA, and technology strategy. Tony completed his PhD in semantic mark-up languages in 2011, and his book The DITA Style Guide was published in the same year. He is an adjunct teaching fellow at Swinburne University, and a past winner of the ISTC’s Horace Hockley award. Tony is a member of the OASIS DITA Technical Committee (and chair of the DITA Help Subcommittee).

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Paula R. Stern (WritePoint Ltd.)

Photograph of Paula R. Stern

Paula is the CEO of WritePoint Ltd. (www.writepoint.com), a leading technical writing company in Israel. Paula has been a technical writer for more than 20 years and has worked with a variety of tools. She opened the WritePoint Training Center in 2004 and has been sharing her knowledge of technical writing, social media, help authoring tools, and more, ever since. You can follow Paula on her company blog (www.writepoint.com/blog) and on her personal blog (www.paulasays.com). She can be reached at paula@writepoint.com.

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David Stula (Kentico)

Photograph of David Stula

David Stula works at Kentico, a digital marketing software vendor headquartered in the Czech Republic. Over the past six years of working in software development, he has gained experience as a tester, technical writer, and scrum master, and has become an advocate for agile methodologies and user experience. Currently, David oversees the training and documentation teams, trying to effectively educate Kentico’s customers and provide them with high quality documentation. As part of the Customer Success team at Kentico, he also works at bridging the gap between technical support, training, and documentation teams.

In his free time, David likes to study technical documentation for various rockets and spacecraft. He also plays drums in a rock band.

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Agnieszka Tkaczyk (IBM)

Photograph of Agnieszka Tkaczyk

Agnieszka is an Information Developer at IBM and a freelance translator. She holds a Bachelor's degree in English teaching and a Master's degree in Polish-English translation, both from the Pedagogical University in Krakow. She’s a part of the team that is responsible for the soap! technical communication conference.

In her everyday work Agnieszka strives to provide high-quality product documentation and video tutorials that meet the customers' expectations. She is also interested in user experience and user interface design.

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