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UA Europe Conference, 5-6 June, Kraków, Poland

The Conference for
Software User Assistance
Professionals

Produced by:

   UA Europe logo

in association with:

WritersUA logo

UA Europe Conference, 5-6 June, Krakow, Poland

Conference Speakers

Photograph of Dr Chris Atherton
Chris
Atherton
Photograph of Thomas Bro-Rasmussen
Thomas
Bro-Rasmussen
Photograph of Matthew Ellison
Matthew
Ellison
Photograph of Ray Gallon
Ray
Gallon
Photograph of Dave Gash
Dave
Gash
Photograph of Jang F.M. Graat
Jang
Graat
Photograph of Pawel Kowaluk
Pawel
Kowaluk
Photograph of Rajesh Khurana
Rajesh
Khurana
Photograph of Karen Mardahl
Karen
Mardahl
Photograph of Ulrike Parson
Ulrike
Parson
Photograph of Dr Tony Self
Tony
Self
Photograph of Rajeev Kumar Tiwari
Rajeev Kumar
Tiwari
Photograph of Agnieszka Tkaczyk
Agnieszka
Tkaczyk
Photograph of Willam van Weelden
Willam
van Weelden
Photograph of Joe Welinske
Joe
Welinske
Photograph of Dr Chris Atherton
Chris
Atherton
Photograph of Thomas Bro-Rasmussen
Thomas
Bro-Rasmussen
Photograph of Matthew Ellison
Matthew
Ellison
Photograph of Ray Gallon
Ray
Gallon
Photograph of Dave Gash
Dave
Gash
Photograph of Jang F.M. Graat
Jang
Graat
Photograph of Pawel Kowaluk
Pawel
Kowaluk
Photograph of Rajesh Khurana
Rajesh
Khurana
Photograph of Karen Mardahl
Karen
Mardahl
Photograph of Ulrike Parson
Ulrike
Parson
Photograph of Dr Tony Self
Tony
Self
Photograph of Rajeev Kumar Tiwari
Rajeev Kumar
Tiwari
Photograph of Agnieszka Tkaczyk
Agnieszka
Tkaczyk
Photograph of Willam van Weelden
Willam
van Weelden
Photograph of Joe Welinske
Joe
Welinske

 

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Dr Chris Atherton (Equal Experts)

Photograph of Dr Chris Atherton

Chris Atherton is a senior user experience specialist at Equal Experts, where she currently works in an agile team on a GOV.UK project. Chris's portfolio includes stints at Skype and the BBC, as well as agency work in retail, healthcare and not-for-profit sectors. Her three favourite projects to date are: (1) redesigning the visas and immigration experience for gov.uk; (2) researching and creating a digital strategy to help young people talk about mental health; (3) storyboarding and scripting a children's animation about thyroid disorders entirely in rhyme. Before running off to join the software circus, Chris researched and taught psychology; she has a PhD in cognitive neuroscience, and spends a lot of time thinking about people's attention — namely how to get it, and how to keep it. Chris tweets at @finiteattention.

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Thomas Bro-Rasmussen (GN Otometrics)

Photograph of Thomas Bro-Rasmussen

Based in Denmark, Thomas is currently Localization Manager at GN Otometrics. He has more than 20 years of experience as a consultant on assignments relating to user assistance and single sourcing. His expertise covers a wide-ranging portfolio of tools, including products from Corel, Adobe, Madcap Software, Quadralay, and others. He is highly experienced in dealing with the "loose ends" that are needed to comply to a successful production environment, where deadlines have to be met and quality has to be maintained. Thomas has an M.Sc in Science and Human Physiology, but has devoted his working career to help people with their "computer problems".

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Matthew Ellison (UA Europe)

Photograph of Matthew Ellison

Matthew has over 25 years of experience as a user assistance professional in the software industry. Much of this time was spent managing a team of writers and trainers at a UK-based consultancy company, before enjoying a period in the US as Director of the WritersUA Conference.

Matthew has been a highly rated and respected speaker at conferences and training events throughout the world since 1997, and has covered a diverse range of topics from context-sensitive Help, to the Spice Girls! He now runs UA Europe, an independent UK-based training and consulting company that specialises in user assistance design and technology.

Matthew holds a B.Sc. in Electronic Engineering and a Post-Graduate Certificate of Education from Bristol University in the UK. In 2009 he was the winner of the prestigious Horace Hockley award that is presented annually by the Institute of Scientific and Technical Communicators (ISTC). In addition to his various consulting assignments for UA Europe, Matthew has been a visiting lecturer on the MA Technical Communication course at Portsmouth University. He also a certified instructor for Captivate, Flare, Help & Manual, and RoboHelp.

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Ray Gallon (Culturecom)

Photograph of Ray Gallon

Ray is the owner of Culturecom, a consultancy in Business Process Improvement through Communication, and co-founder of The Transformation Society research group, with over 20 years' experience in the technical content industries.

Ray is a director of the Society for Technical Communication (STC) and past president of STC France. He is a two-time winner of awards in the trans-European technical communication competition, including Best in Show.

He is a frequent speaker at conferences, webinars and seminars around the world, is a published author, and has taught in universities throughout the world. He shares his life between Barcelona, Spain, and the Languedoc region of France.

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Dave Gash (HyperTrain)

Photograph of Dave Gash

Dave is the owner of HyperTrain, a Southern California firm specializing in technology consulting and training for hypertext developers, with an all-new web site at www.davegash.com. A veteran software professional with over thirty years of development, documentation, and training experience, Dave holds degrees in Business and Computer Science, and is well known in the tech pubs community as an interesting and engaging technical instructor. Dave is a frequent speaker at User Assistance conferences in the US and around the world.

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Jang F.M. Graat (JANG Communication)

Photograph of Jang F.M. Graat

Jang studied Physics, Philosophy and Psychology. He has worked in technical communication for more than 25 years and in a wide variety of industries. As a presenter and trainer, he has travelled around the globe many times. Since 1995, Jang has run his own company as a consultant and programmer of user-friendly DITA and DITA-inspired solutions. He is based in Amsterdam, Netherlands.

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Pawel Kowaluk (Motorola Solutions)

Photograph of Pawel Kowaluk

Pawel is a technical communication tools specialist, DITA evangelist, programming ninja, and co-founder of soap! technical communication community (http://soapconf.com/).

 

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Rajesh Khurana (Ericsson India Global Services)

Photograph of Rajesh Khurana

With more than nine years' experience in technical communication, Rajesh specialises in Information Mapping, Training and Mentoring, and Usability Analysis. He is IMP certified (2012 to 2015) and is an active STC member. Rajesh has written and presented a paper on Agile documentation at Ericsson Global.

 

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Karen Mardahl (SimCorp)

Photograph of Karen Mardahl

Karen Mardahl writes documentation for financial investment software in Copenhagen, Denmark. Her job is 9-to-5, but geek that she is, she can see technical communication in pretty much all aspects of our lives all day long. She tweets at @kmdk and @stcaccess and occasionally graces mardahl.dk with a blog post.

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Ulrike Parson (parson AG)

Photograph of Ulrike Parson

Ulrike is the CEO of parson AG, which is based in Hamburg, Germany. She looks back on almost 20 years of professional experience in technical writing. She is specialized in writing documentation for software engineers, agile project management, and consulting for knowledge management and XML-based authoring. The clients of parson include international and regional companies from various branches, such as software development, semiconductors, logistics, education, and healthcare.

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Dr Tony Self (HyperWrite)

Photograph of Dr. Tony Self

Based in Melbourne, Australia, Dr Tony Self has over 30 years of experience as a technical communicator. For over 20 years, Tony has worked in the areas of online help systems, computer-based training, and electronic documents.

In 1993, he founded HyperWrite, a company providing training and consultancy in structured authoring, Help systems, DITA, and technology strategy. Tony completed his PhD in semantic mark-up languages in 2011, and his book The DITA Style Guide was published in the same year. He is the Director of Training for TCTrainNet, and is an adjunct teaching fellow at Swinburne University. Tony is a member of the OASIS DITA Technical Committee (and chair of the DITA Help Subcommittee).

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Rajeev Kumar Tiwari (Ericsson India Global Services)

Photograph of Rajeev Kumar Tiwari

With more than three years of experience in technical communication, Rajeev is IMP certified (2012 to 2015) and specialises in Information Mapping. He loves to explore new and innovative tools that could be of help to the technical writing community, and has presented a paper at STC City Chapter and STC Regional Conferences.

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Agnieszka Tkaczyk (IBM)

Photograph of Agnieszka Tkaczyk

Agnieszka is an Information Developer at IBM and a freelance translator. She holds a Bachelor's degree in English teaching and a Master's degree in Polish-English translation. In her everyday work she strives to provide high-quality product documentation and video tutorials that meet the customers' expectations. She believes that good relations with the extended team and a friendly working atmosphere are more likely to contribute to the quality of user documentation than corporate processes. Agnieszka is also interested in user experience and user interface design.

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Willam van Weelden (WvanWeelden Consultancy)

Photograph of Willam van Weelden

Willam van Weelden is a technical writer and functional designer from the Netherlands. Willam is an Adobe Community Professional, ranking him among the world's leading experts on RoboHelp. Willam's specialities are HTML5 and RoboHelp automation. Apart from RoboHelp, Willam also has extensive experience with other industry standard programs such as Adobe Captivate and FrameMaker.

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Joe Welinske (WritersUA)

Photograph of Joe Welinske

Joe Welinske specializes in helping your software development effort through crafted communication. The best user experience features quality words and images in the user interface. The UX of a robust product is also enhanced through comprehensive user assistance. This includes Help, wizards, FAQs, videos and much more. For over twenty-five years, Joe has been providing training, contracting, and consulting services for the software industry.

Joe published the book Developing User Assistance for Mobile Apps. He also teaches courses for Bellevue College, the University of California, and the University of Washington.

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