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UA Europe Conference, 9-10 June, Budapest, Hungary

The Conference for
Software User Assistance
Professionals

in association with:

WritersUA logo

UA Europe Conference, 9-10 June, Budapest, Hungary

Conference Speakers

 

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Sarah Chambers (Kayako)

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Sarah is the Director of Support at Kayako, a customer support platform. She LOVES working with Technical Writers to make life easy for customers. Being dedicated to SaaS companies for the past few years, she has experience both optimising and creating help centres using the insights of the customer support team. Sarah currently lives in London, UK and splits her time rock climbing, yoga-ing and talking about customer support with anyone who will listen.

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Audrey Christophory

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Originally from Canada, Audrey has lived and worked in Scotland since 2005. As a technical writer, she discovered that her real passion was in innovation. In 2014, she began considering ways to help others become more innovative. With a background in educational psychology and a professional start in the video game industry, gamification seemed the natural choice.

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Matthew Ellison (UA Europe)

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Matthew has over 25 years of experience as a user assistance professional in the software industry. Much of this time was spent managing a team of writers and trainers at a UK-based consultancy company, before enjoying a period in the US as Director of the WritersUA Conference.

Matthew has been a highly rated and respected speaker at conferences and training events throughout the world since 1997. He now runs UA Europe, an independent UK-based training and consulting company that specialises in user assistance design and technology.

Matthew holds a B.Sc. in Electronic Engineering and a Post-Graduate Certificate of Education from Bristol University in the UK. In 2009 he was the winner of the prestigious Horace Hockley award that is presented annually by the Institute of Scientific and Technical Communicators (ISTC). In addition to his various consulting assignments for UA Europe, Matthew has been a visiting lecturer on the MA Technical Communication course at Portsmouth University. He is an Adobe Community Professional, and a certified instructor for MadCap Flare and EC Software's Help & Manual.

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Róbert Fekete (BalaBit)

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Róbert has been working as a senior technical writer at Balabit (Budapest, Hungary) for over ten years, documenting complex IT security products, and developing, maintaining, and improving the Docbook-based documentation tools. He also enjoys writing technical articles and whitepapers.

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Marie-Louise Flacke (Awel-A-Ben)

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For the past two decades, Marie-Louise has been involved in providing user-friendly documentation to EU organisations, focusing on usability and minimalism. She also designed courses for French universities. Her on-line Technical communication training was recently validated by the French Ministry of Education for the Master degree level. Currently, Marie-Louise provides on-site training in minimalism authoring and structured writing.

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Dave Gash (HyperTrain)

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Dave is the owner of HyperTrain, a Southern California firm specializing in technology consulting and training for hypertext developers, with a web site at www.davegash.com. A veteran software professional with over thirty years of development, documentation, and training experience, Dave holds degrees in Business and Computer Science, and is well known in the tech pubs community as an interesting and engaging technical instructor. Dave is a frequent speaker at User Assistance conferences in the US, Europe, and around the world.

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Leah Guren (Cow TC)

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Leah is the owner/operator of Cow TC. She has been active in the field of technical communication since 1980 as a writer, manager, and consultant. She now devotes her time to consulting on content development and usability, and teaching courses and workshops in technical communication internationally. Her clients include some of the top high-tech and biotech companies, including Intel, IBM, Microsoft, Johnson & Johnson, RAD, Cisco, Given Imaging, and Rambam Medical Center. Leah is an internationally-recognized speaker in the field of technical communication and is a Fellow in STC (Society for Technical Communication).

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Pawel Kowaluk (3di Poland)

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Pawel has been involved in technical communication for the past seven years. He has worked as a technical author, tool developer, and project manager. Recently, he was responsible for documentation tools and innovation at Motorola Solutions. Currently he works as the technical director of 3di Poland. Pawel is also the co-founder of soap! technical communication and a board member at ITCQF.

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Dr. Axel Luther (SAP SE)

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Axel has worked at SAP since 1999 in the area of Knowledge Management and since 2014 in the new area of User Assistance. He holds a PhD in Polar Research and Geo-Science, and during his research focused on computer-based production of knowledge content. As a result, he produced the first interactive HTML-only PhD at the University of Heidelberg. In his current position of Chief Knowledge Architect, Axel focuses on the UI design of UA components and drives the topic of Multimedia Production in SAP UA. He has professional expertise in KM tools, CMS systems, XML content production, graphic design, photography and video production.

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Ronit Mayer (SAP)

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Ronit is a Director of User Assistance in SAP. She has been managing documentation teams for over 10 years and has been in technical communication for even longer. Prior to technical communication, she began her career as a teacher and education is an important motivator for her. Ronit believes strongly in empowerment and engagement and has been an active mentor for almost five years in SAP. In her current role, Ronit is leading the transformation topic within SAP's User Assistance organization.

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Vincent McCaffrey (CA Technologies)

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Vince is a senior tech writer, based in Prague, CZ, with a background in copyediting, teaching, and financial publishing. During his career as a tech writer, he has worked with many different types of products, from Java-based to mainframe, using a wide variety of writing tools/standards, including Author-it and Confluence wiki. As an Agile team member he advocates cross-functional contributions, performing VPAT testing and other QA tasks. Always interested in new developments, the introduction of the Agile development methodology and the opportunities this has created for improving software documentation have been a continuous point of focus in the past years. Vince has degrees in applied psychology and business, and plays the drums.

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Ulrike Parson (parson AG)

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Ulrike is the CEO of parson AG, which is based in Hamburg, Germany. She looks back on almost 20 years of professional experience in technical writing. She is specialized in writing documentation for software engineers, agile project management, and consulting for knowledge management and XML-based authoring. The clients of parson include international and regional companies from various branches, such as software development, semiconductors, logistics, education, and healthcare.

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Adam Sanyo

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Adam has worked as a technical writer for five different companies in the last five years, and he was involved in two DITA conversion projects (in which legacy content was converted into DITA format). He also created his own DITA course which was trialled at University of Debrecen in Hungary in 2014. Adam is currently engaged as a contract author for ARM in Cambridge, UK.

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Anikó Sebestyén (BalaBit)

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Aniko works at Balabit, an IT security company. Over the past nine years, she has gained experience as a technical writer, lead author and project manager. She is passionate about usability and user-centred documentation, and is striving to bring the development team and user assistance closer together. With a strong belief in understandability, she has become an advocate of Simplified English and intends to establish a clear, consistent, inclusive, and friendly communicative voice throughout the company.

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Dr Tony Self (HyperWrite)

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Based in Melbourne, Australia, Dr Tony Self has over 30 years of experience as a technical communicator. For over 20 years, Tony has worked in the areas of online help systems, computer-based training, and electronic documents.

In 1993, he founded HyperWrite, a company providing training and consultancy in structured authoring, Help systems, DITA, and technology strategy. Tony completed his PhD in semantic mark-up languages in 2011, and his book The DITA Style Guide was published in the same year. He is an adjunct teaching fellow at Swinburne University, and a past winner of the ISTC’s Horace Hockley award. Tony is a member of the OASIS DITA Technical Committee (and chair of the DITA Help Subcommittee).

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Willam van Weelden (WvanWeelden Consultancy)

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Willam van Weelden is a Dutch technical writer and functional designer. Willam is an Adobe Community Professional, ranking him among the world’s leading experts on RoboHelp. His specialities are HTML5 and RoboHelp automation. Apart from RoboHelp, Willam also has extensive experience with other industry standard programs such as Adobe Captivate and FrameMaker. You can visit Willam at www.wvanweelden.eu.

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Joe Welinske (WritersUA)

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Joe Welinske specializes in helping your software development effort through crafted communication. The best user experience features quality words and images in the user interface. The UX of a robust product is also enhanced through comprehensive user assistance. This includes Help, wizards, FAQs, videos and much more. For over twenty-five years, Joe has been providing training, contracting, and consulting services for the software industry.

Joe published the book Developing User Assistance for Mobile Apps. He also teaches courses for Bellevue College, the University of California, and the University of Washington.

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