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UA Europe Conference
UA Europe Annual Conference 8-9 June 2017, Harrogate, UK

Gold Sponsor:

MadCap Software logo

Silver Sponsors:

3di logo Fluid Topics logo

The Conference for
Software User Assistance
Professionals

The Conference for Software User Assistance Professionals

Conference partners:

WritersUA logo
techwriter.pl logo

UA Europe 2017 Speakers

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Beth Aitman (Improbable)

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Beth studied history at university before deciding that all the interesting jobs were in technology. She briefly considered becoming a developer before being introduced to the job of technical writer by Redgate Software, where she worked for three years. She's passionate about user-centric design and integrating design and documentation into the development process. She's subsequently worked at Ocado, the online grocery retailer, and has recently joined Improbable as their first technical writer. Outside of work, she likes to sail boats, climb rocks, and solve cryptic crosswords. Beth blogs at uiwriting.tumblr.com, and tweets as @baitman.

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Mark Baker (Analecta)

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Mark is a widely respected and highly influential guru in the field of technical documentation and single sourcing. He is the author of Every Page Is Page One: Topic-based Writing for Technical Communication and the Web, and the forthcoming Structured Writing: Principles and Practices, both from XML Press. He helps organisations adopt the 'Every Page is Page One' approach to information design through training, coaching, editing, and writing services through Analecta Communications Inc. in Canada. Mark blogs at everypageispageone.com and tweets as @mbakeranalecta.

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Thomas Bro-Rasmussen (Lokomatik)

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Based in Denmark, Thomas graduated as M.Sc. in human physiology, biochemistry and biology, but has spent the past 30 years in the world of computer graphics and communication. Thomas has equally divided his expertise between design, training and development. His expertise ranges from the intricacy of adjusting a glyph in a font, to the successful automated publishing of a million-page technical documentation set. In 2016, Thomas founded pluqin.com to develop productivity plug-ins for MadCap Flare.

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Scott DeLoach (ClickStart)

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Scott DeLoach is the founder of ClickStart, a UA/UX design, consulting, and training company in the USA. Over the last 25 years, he has given more than 150 presentations about MadCap Flare, web-based user assistance, UI design, and CSS at conferences around the world. Scott is a certified MadCap Flare instructor and consultant, the manager of MadCap’s certification program, and the author of MadCap Flare Developer’s Guide and CSS to the Point.

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Matthew Ellison (UA Europe)

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Matthew has over 25 years of experience as a user assistance professional in the software industry. Much of this time was spent managing a team of writers and trainers at a UK-based consultancy company, before enjoying a period in the US as Director of the WritersUA Conference.

Matthew has been a highly rated and respected speaker at conferences and training events throughout the world since 1997. He now runs UA Europe, an independent UK-based training and consulting company that specialises in user assistance design and technology.

Matthew holds a B.Sc. in Electronic Engineering and a Post-Graduate Certificate of Education from Bristol University in the UK. In 2009 he was the winner of the prestigious Horace Hockley award that is presented annually by the Institute of Scientific and Technical Communicators (ISTC). In addition to his various consulting assignments for UA Europe, Matthew has been a visiting lecturer on the MA Technical Communication course at Portsmouth University. He is a certified instructor for MadCap Flare and EC Software's Help+Manual.

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Leah Guren (Cow TC)

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Leah is the owner/operator of Cow TC. She has been active in the field of technical communication since 1980 as a writer, manager, and consultant. She now devotes her time to consulting on content development and usability, and teaching courses and workshops in technical communication internationally. Her clients include some of the top high-tech and biotech companies, including Intel, IBM, Microsoft, Johnson & Johnson, RAD, Cisco, Given Imaging, and Rambam Medical Center. Leah is an internationally-recognized speaker in the field of technical communication and is a Fellow in STC (Society for Technical Communication).

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Joe Pairman (Mekon)

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Joe is Lead Consultant at Mekon Ltd., helping clients realize the full potential of structured content and taxonomy. Before joining Mekon, he led the implementation of a DITA XML-based component content management system at HTC, driving development of the information model, solving numerous publishing and localization challenges, and designing the support content architecture for HTC’s help app and responsive website. Joe combines expert judgement of technical approaches with a primary focus on the human users and collaborative interactions that underlie any successful information management project involving technology.

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Pawel Kowaluk (3di)

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Pawel leads the 3di technical writing team in Poland and serves as a consultant for 3di customers. He specialises in technology and content strategy. Pawel has been involved in technical communication since 2008, first as a technical writer, and then in various roles, always gravitating towards the more technical aspects like DITA, XML, editors, CMSes, publishing tools, and custom applications. He is the co-founder of soap! technical communication, a board member at ITCQF, a contributor to techwriter.pl and a member of ISTC.

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Caroline Loveridge (Thermo Fisher Scientific)

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Caroline worked as a laboratory scientist for five years before joining Thermo Fisher Scientific as a technical writer in 2000. She creates and maintains the documentation set for the SampleManager Laboratory Information Management System. Working within an Agile product development team, her goal is to make documentation that is a useful resource for the team during the development phase as well as for end users after the product is released. Caroline also develops and maintains the HTML and Word publishing templates for the Author-it system used to create the majority of the documentation.

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Kelly O'Brien (Kayako)

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Veering dramatically from an early career as a magazine writer, Kelly has written end user documentation for software developers of all shapes and sizes. After more than three years freelancing full-time, Kelly joined Kayako as their self-service content manager. There, she is responsible for all of the end user documentation for their unified customer support platform. Her biggest professional passions are figuring out the most effective ways to engage with readers, build rock-solid information architecture, and tell compelling stories (even in knowledge base articles). Kelly has spoken about documentation at conferences in Europe and the States, and she's also one of the event and community organizers for Write The Docs. When she's not writing, she's usually either cooking something elaborate, watching something nerdy, or traveling somewhere brilliant.

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Helena Pichler (Nominet)

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Helena has over 14 years of experience in technical writing and software user assistance. She has managed a user assistance team and documentation projects, converted content to DITA, and maintained a single-sourced multi-lingual documentation build system. Helena is currently a lone technical writer at Nominet, working in new product business development. Her passion is to create simple and useful content and to make it easy for everyone, on any platform to contribute to it. Her aspiration (and the way she likes to spend her time) is to build processes around the content that would turn the source into awesome output with minimal time and effort - in seconds, with a click of a button.

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Ellis Pratt (Cherryleaf)

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Ellis Pratt is a Director and Help Strategist at Cherryleaf, a technical writing services and training company based near London, in the United Kingdom. He has over 20 years of experience working in the field of documentation, has a BA in Business Studies, and is an Associate of the Institution of Engineering and Technology. Ellis is also on the management council for the Institute of Scientific and Technical Communicators (ISTC).

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Mattias Sander

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Mattias is a technical writing engineer with seven years of experience from the financial services software industry. His main focus is to deliver useful content to users, and optimise the complex processes, systems and organisations involved in producing that content. He (sometimes) works hard to eliminate the waste of time, money, and energy. He is the author of the Kaizen Plugin for Madcap Flare, and blogs at The TechWriting Engineer.

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Dr Tony Self (HyperWrite)

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Based in Melbourne, Australia, Tony has over 30 years of experience as a technical communicator. For most of that time, he has worked in the areas of online help systems, computer-based training, and electronic documents. In 1993, Tony founded HyperWrite, a company providing training and consultancy in structured authoring, Help systems, DITA, and technology strategy. He completed his PhD in semantic mark-up languages in 2011, and his book The DITA Style Guide was published in the same year. He is an adjunct teaching fellow at Swinburne University, and a past winner of the ISTC’s Horace Hockley award. Tony is a member of the OASIS DITA Technical Committee (and chair of the DITA Help Subcommittee).

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Diane Skinner (Click Travel)

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Diane trained as a software technical author at Ferranti. During her career, she has worked at a large scientific research site and at several software houses. From 2001-8, Diane studied for an MA in Organisation Studies and an ESRC-sponsored PhD at Warwick University. During this time, she read extensively, taught undergraduates, presented her work at academic conferences, and wrote an 80,000 word thesis. Subsequently, Diane returned to the world of technical authoring and contracting. In 2013, Diane joined Click Travel where she is helping to produce an online travel management tool travel.cloud. She is Click Travel’s first technical author. Diane used to compete in whitewater slalom and is now learning to play tennis.

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Kristof Van Tomme (Pronovix)

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Kristof Van Tomme is an open source strategist and architect. He is the CEO and co-founder of Pronovix, a company that builds developer portals and documentation systems in Drupal. He's got a degree in bioengineering and is a regular speaker at technology conferences. For a few years now he's been building bridges between the documentation and Drupal community. He shares his time between Belgium where he lives, Hungary where Pronovix has its office, and London where he started the local Write the Docs meetup.

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