The Conference for
Software User Assistance
Professionals
Produced by:
in association with:
Technical Communicators:
Mark your Calendar for UA Europe 2012
UA Europe 2012 takes place in Dublin, Ireland,
on June 14th - 15th, 2012.
Registration is now open, and the lists of confirmed speakers and presentations are available.
Topics include:
* collaborative authoring, * HTML5 for technical communicators, * single sourcing to multiple media and for multiple products, * CSS3 for Help Authors, * embedded Help, * cloud-based authoring, * all about hyperlinks, * getting feedback from users, * generating good PDFs, * mobile user assistance, * usability testing on a tight budget, * structured authoring, * localization in an Agile environment, * what is just enough documentation, and much more!
UA Europe is an annual conference for technical communicators that focuses on software user assistance and online Help. It provides a unique update on the latest industry trends, technical developments, and best practice in software user assistance.
If you'd like to be kept informed of news and announcements about UA Europe 2012, you can:
- receive announcements by email
or - follow the UA Europe Twitter account.
Dr Tony Self to present closing session
We are delighted to welcome back to the UA Europe conference one of our most informative and popular previous speakers, Dr Tony Self. Tony gained his PhD in semantic mark-up languages last year, and was also the winner of the ISTC's 2011 Horace Hockley Award for his outstanding contribution to the international technical communication community.
Tony will be closing the conference with a session entitled Any Colour... so long as it is black in which he will expand on the theme of his feature article in the current issue of the ISTC's Communicator journal. Tony asserts that the technical communication community can learn valuable lessons from the direction that car manufacturing has taken since Henry Ford revolutionised the industry with his production line for the Model T.
In a separate presentation entitled CSS3 for Help Authors, Tony will be explaining how technical communicators can exploit the forthcoming new CSS3 standard to reduce development and maintenance times.
Keynote will reveal
three critical keys to success
Matthew Ellison will be opening this year's UA Europe conference by revealing his top three tips for developing successful software user assistance in 2012. These are based, not only on his wide-ranging knowledge of current tools and technologies, but also on his experience as an avid (and often frustrated!) user of Help.
The themes established in Matthew's keynote will be developed by other speakers throughout the rest of UA Europe 2012.
Read what attendees of UA Europe 2011 had to say
Here are two interesting reviews of last year's UA Europe conference in Brighton:
- Brighton Rocks: UA Europe 2011 by Ultan Ó Broin of Oracle
- UA Europe 2011 conference review by Ellis Pratt of Cherryleaf
21 Nations Represented at UA Europe 2011
We were delighted to welcome representatives from the following nations at the highly successful UA Europe 2011 conference in Brighton, UK:
Australia, Austria, Belgium, Bulgaria, China, Czech Republic, Denmark, Finland, France, Germany, Hungary, India, Ireland, Israel, Norway, Russia, Sweden, Switzerland, The Netherlands, United Kingdom, and USA.
More sessions than ever before
At the 2011 conference there was a selection of 18 different main conference presentations to choose from — almost twice as many as at the 2006 conference. For details on the sessions, see the conference session descriptions page.
Cultural opening to UA Europe 2011
Leah Guren of Cow TC in Israel opened the conference with an exploration of the impact of different cultures on Help usage.
Leah has been active in the field of technical communication since 1980 as a writer, manager, Help author, and consultant. She trains and consults on technical communication in Israel and throughout Europe, and her international clients include Intel, IBM, and Microsoft.
Leah also presented a valuable session on
Help Procedures That Work.
