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UA Europe Conference
UA Europe Annual Conference 8-9 June 2017, Harrogate, UK

Gold Sponsor:

MadCap Software logo

Silver Sponsors:

3di logo Fluid Topics logo

The Conference for
Software User Assistance

The Conference for Software User Assistance Professionals

Conference partners:

WritersUA logo logo

UA Europe 2017

UA Europe 2017 took place at the historic Crown Hotel in the delightful spa town of Harrogate, UK on 8th - 9th June, 2017.

Harrogate is surrounded by stunning North Yorkshire countryside and is famed for its historic Royal Baths and the genteel Betty's Tea Rooms. It is easily accessible from Leeds Bradford and Manchester International Airports, and is on the main railway line between Leeds and York.

Photo of the conference venue, the Crown Hotel, in the centre of Harrogate

UA Europe is an annual conference for technical communicators that focuses on software user assistance and online Help. It provides a unique update on latest industry trends, technical developments, and best practice in software user assistance.
Questions about the conference? Read our FAQs page.

Optional in-depth pre-conference workshops on the afternoon of Wednesday 7th June.

If you'd like to be kept informed of news and announcements about the UA Europe conference, you can:

Photograph of Mark Baker

Mark Baker opened UA Europe 2017 with "Every Page is Page One"

Toronto-based guru Mark Baker opened the UA Europe 2017 conference with a keynote presentation based on his popular book Every Page Is Page One: Topic-based Writing for Technical Communication and the Web.

Mark also presented an enlightening session on structured writing, the subject of his new book due out later this year.

About the UA Europe Conference

This conference is for technical communicators, user assistance specialists, information architects, technical authors, software developers, documentation managers, and anyone else involved in the development of user assistance for software applications.

At the conference you'll learn the critical factors that contribute to effective user assistance, which in turn results in more successful software. The conference also provides a valuable opportunity for you to network with peers from more than 20 different countries from throughout Europe and the rest of the world.

There are sessions on:

  • Latest authoring tools and technologies for creating user assistance
  • Industry trends and predictions for the future
  • Content design, use of language, and effective writing techniques
  • New developments in XML and DITA
  • The design and creation of mobile user assistance
  • Current research on usability
  • Case studies showcasing innovative user assistance strategies and techniques
  • Developing user assistance in an Agile environment

Over the past 11 years, delegates from the following 36 countries have joined us at the UA Europe Conference:

  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • China
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Gibraltar
  • Hungary
  • Iceland
  • India
  • Ireland
  • Israel
  • Italy
  • Latvia
  • Netherlands
  • Norway
  • Philippines
  • Poland
  • Romania
  • Russia
  • Serbia
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States

Comments from UA Europe 2016 in Budapest, Hungary:

"Always so many great takeaways and thought-provoking topics"

"This conference makes me feel part of a wider, supportive community — and that is very worthwhile."

"Lots of 'Aha' moments, useful and fun talks. It was awesome!"

"Absolutely thrilled that I came! Thank you!"

"Organisation of conference was top banana!"

"Nice variation of topics; there was something for every taste."

"Excellent organization: we got all the information we needed and not more, all the talks started punctually…"

"I'll definitely be recommending to my colleagues for next year."

All conference sessions and workshops are presented in English.