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UA Europe Conference
UA Europe Annual Conference

Training, Consulting, and Events for
Software User Assistance
Professionals

Training, Consulting, and Events for
Software User Assistance
Professionals

Annual UA Europe Conference

UA Europe was an annual conference for technical communicators that focused on software user assistance and online Help. It ran from 1997 to 2017.

The final UA Europe conference took place at the historic Crown Hotel in the delightful spa town of Harrogate, UK on 8th - 9th June, 2017.

The conference provided a unique update on latest industry trends, technical developments, and best practice in software user assistance.

Although the annual conference has ended, we are planning to run one-off UA Europe events in UK, Europe, and the rest of the world.

If you'd like to be kept informed of news and announcements about future UA Europe events, you can:

Photo of the conference venue, the Crown Hotel, in the centre of Harrogate

About the UA Europe Conference

The annual conference was for technical communicators, user assistance specialists, information architects, technical authors, software developers, documentation managers, and anyone else involved in the development of user assistance for software applications.

Each year it typically included sessions on:

  • Latest authoring tools and technologies for creating user assistance
  • Industry trends and predictions for the future
  • Content design, use of language, and effective writing techniques
  • New developments in XML and DITA
  • The design and creation of mobile user assistance
  • Current research on usability
  • Case studies showcasing innovative user assistance strategies and techniques
  • Developing user assistance in an Agile environment

Over the period from 2006 to 2017, delegates from the following 36 countries joined us at the UA Europe Conference:

  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • China
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Gibraltar
  • Hungary
  • Iceland
  • India
  • Ireland
  • Israel
  • Italy
  • Latvia
  • Netherlands
  • Norway
  • Philippines
  • Poland
  • Romania
  • Russia
  • Serbia
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States

Comments from UA Europe delegates:

"This conference makes me feel part of a wider, supportive community — and that is very worthwhile."

"Always so many great takeaways and thought-provoking topics"

"Lots of 'Aha' moments, useful and fun talks. It was awesome!"

"Absolutely thrilled that I came! Thank you!"

"Rating the overall conference experience as only 5 [out of 5] is not enough and doesn't do justice..."

"Nice variation of topics; there was something for every taste."

"Excellent organization: we got all the information we needed and not more, all the talks started punctually…"

"Sorry to be so boring with all my 5 out of 5 ratings, but it was great!"

"Very well facilitated. I love the fact that everything was run on schedule! It's so rare."